Terms of Service

By creating an account or using FloatPay, you agree to these terms on behalf of your business, and you confirm you are authorised to do so. If you do not agree, do not use the service.

FloatPay is a payment gateway and dashboard. We connect your business to a payment network, present your transactions, and give you tools to refund, void, capture, export and reconcile them.

We are not a bank and we do not hold your funds. Settlement is made by the payment network to the bank account you nominate, on that network’s schedule. We do not control settlement timing and cannot release funds early.

Because we read transactions live from the payment network rather than keeping our own copy, our dashboard reflects what the network holds. If the network is unavailable, parts of the dashboard will be too, and we will say so rather than show stale figures.

Accounts are approved case by case. We may ask for information about your business, its owners, and its bank account, and we may decline or later withdraw approval — including where the payment network or the card schemes require it. We will give a reason where we are permitted to.

You may not use FloatPay to:

• process payments for anyone other than the business we approved, including by aggregating payments for third parties
• process transactions the cardholder did not authorise, or that misrepresent what was sold
• sell anything unlawful where you or your customer are located, or anything the card schemes prohibit
• process your own card to obtain cash, or split a transaction to avoid a limit
• attempt to access another organisation's workspace or data, or to probe the service for weaknesses without our written permission
• resell or white-label the FloatPay dashboard without a separate written agreement

If you are unsure whether your business qualifies, ask before you integrate rather than after.

• Card data. Collect card details only through the tools we provide, which keep the details out of your systems and ours. If you build your own collection, you take on the compliance obligations that come with it.
• Credentials. Keep API keys secret, give each teammate their own account, and revoke access when someone leaves. Anything done with your credentials is treated as done by you.
• Disputes and refunds. Chargebacks, refunds and related fees are yours. Describe clearly what you sell, and issue refunds promptly — a refund is cheaper than a chargeback for both of us.
• Your customers. Publish accurate contact, refund and delivery terms, and tell your customers what will appear on their statement.
• Accuracy. Keep your business and bank details current. Settlement to a stale account is not something we can reverse.

Fees are those shown on our pricing page or in the rate schedule agreed with you, which is visible in your dashboard settings. Fees are deducted from settlement or invoiced monthly. Interchange, scheme fees and chargeback fees are passed through at cost.

We will give at least 30 days’ written notice before increasing your rates. You may close your account before an increase takes effect.

Test mode reaches a separate test gateway and moves no money. Nothing you do in test mode has any financial effect, and test data is never mixed with live data. Do not use live card details in test mode.

You may close your account at any time. We may suspend or close an account where we are required to by the payment network or by law, where we reasonably suspect fraud or a breach of section 4, or where fees remain unpaid. Where we can give notice first, we will.

After closure, we retain records as described in the Privacy Policy. Export your data before you close the account; we cannot recreate a workspace after it is gone.

We aim for high availability and publish incidents honestly, but we do not offer a contractual uptime guarantee unless one is agreed with you in writing. Planned maintenance will be announced in advance where practical.

The service is provided as it is. To the extent the law allows, we are not liable for lost profits, lost revenue, or indirect or consequential losses.

Reserved for legal review. The monetary cap on liability and the mutual indemnities belong in this clause. We have deliberately not drafted them here: a figure written by guesswork is worse than an obvious gap. Until this clause is completed by counsel, liability is limited only as the law provides.

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The courts located in Los Angeles County, California have exclusive jurisdiction, and both parties consent to venue there.

Reserved for legal review. Whether disputes go to binding arbitration, and whether class actions are waived, is a decision with real consequences for both sides. It is not one to make by template, so this document is silent on it until counsel advises.

We may update these terms. The date at the top will change, and we will email account owners at least 30 days before any change that materially affects your rights or increases your obligations. Continuing to use FloatPay after that means you accept the change.

Questions about these terms: hello@float-pay.com. FloatPay, Los Angeles, California.